Xentra Digital Sdn. Bhd. Privacy Policy

XentraDigital - Client Management, Invoicing and Support

Privacy Policy

Xentra Digital Sdn. Bhd.
Effective Date: 1st May 2025
Website: https://www.xentradigital.com

1. Introduction

Xentra Digital Solution ("we", "our", or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

Personal Information: Name, email address, phone number, billing address, and payment details.
Account Information: Login credentials, domain registrations, hosting configurations.
Technical Data: IP address, browser type, operating system, device type, referring URL, and access time.
Usage Data: Pages visited, actions taken on the site, form submissions.
Cookies: Session cookies, analytics cookies, and preference cookies.

3. How We Use Your Information

We use your data for the following purposes:

To provide and maintain our services
To process billing and domain/hosting orders
To communicate with you regarding your account
To send service updates, promotions (with consent), and notifications
To improve website performance and user experience
To comply with legal obligations

4. Data Sharing & Disclosure

We do not sell your personal information. However, we may share data with:

Domain Registrars (e.g., ResellerClub) for domain-related services
Payment Gateways (e.g., PayPal, Stripe) to process transactions
Service providers under strict confidentiality
Regulatory authorities if legally required

5. Data Retention

We retain your data:

As long as your account is active
As needed for billing, support, or legal compliance
You can request deletion by contacting us (unless restricted by law)

6. Your Rights

Depending on your location (e.g., under GDPR, PDPA Malaysia), you may have the right to:

Access, update, or delete your personal data
Object to or restrict data processing
Request data portability
Withdraw consent (where applicable)

To exercise these rights, contact us at privacy@xentradigital.com

7. Cookies & Tracking

We use cookies to:

Remember user preferences
Measure website analytics
Enhance user experience

You can disable cookies via your browser settings, but some features may not function properly.

8. Data Security

We implement:

SSL encryption
Access control policies
Routine software updates

However, no method is 100% secure. You are responsible for maintaining your account security.

9. Third-Party Links

Our website may link to external websites. We are not responsible for the privacy practices of those sites.

10. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

12. Contact Us

For any privacy-related questions, reach us at:

Xentra Digital Solution
Email: privacy@xentradigital.com
Website: https://www.xentradigital.com